Blog
Longer thoughts on leadership, published as they come.
Who Do I Go To
Somebody who works for me asked me, in a meeting, whether I ever feel lonely.
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The Receipt
I once watched a customer reduce one of my sales assistants to tears on the shop floor, and then turn to her manager for backup.
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The Late Apology
There was a moment, after I had finished defending myself, when the only thing left in the room was her face.
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On Paper
Have I ever told you that I have a medical degree I have never used?
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The Quiet Room
For years my thing was directness. I said what other people were thinking and would not say.
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I Got Very Good at Talking Myself Into Peace
I kept a partnership alive for a year while it quietly ruined that year, and I described it to everyone as a lesson in patience.
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The Watching
I gave an instruction in a meeting. Not a request and not a suggestion. An instruction, in an ordinary voice, about something that had to be done by Thursday.
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The People Who Went Quiet
It is somebody's birthday and the table is full. Someone asks how the work is going, so I answer. Two sentences, nothing long.
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The Eleven Minutes
I once sat in my car for eleven minutes before walking into a meeting where I had to tell my team something I wasn't sure about myself.
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